Support FAQ

This section is provided to answer common questions in regard to the use, operation and management of the Ulysses Melbourne Branch website.

Login and Registration Issues

Why can't I login?

Have you registered? Seriously, you must register in order to log in. Have you been banned from entering data into the site? (A message will be displayed if you have). If so, you should contact the Webmaster to find out why. If you have registered and are not banned and you still cannot log in then check and double check your member no and password. Usually this is the problem; if not, proceed to the next subject - "Still Having Trouble Login In?"

Still Having Trouble Logging In?

If you are still having trouble logging in, please ensure you have COOKIES enabled in your browser settings. Norton Internet Security users should also check that it is set to allow cookies and referrer information be sent. There is no security risk associated with the use of cookies which is why IE has them enabled by default. If you still have problems after completing this and the previous step, contact the Webmaster -- who should be able to help you.

Why do I need to register at all?

You may not have to -- registration is only for those members who wish to post messages and data onto the website. Registration will give you access to those additional features that are not available to non registered users who can only view the website.

How do I update my registration profile?

That's easy... simply click on the "Update Profile" link in the top right hand corner of the screen and make your changes in the "Update Your Profile" screen.

Can I change my password?

Yes you can... Click on the Update Profile link in the top right hand corner of the screen and your details will be displayed. However you will be required to enter your old password first so that we can confirm that you are the correct person making those changes.

I have lost/forgotton my password

Don't panic! Your password can be recovered. Click on the Forgot Password link in the top right corner of the screen and follow the instructions therein and you should be back online in no time.

Posting Issues

How do I know which screens I can enter data/images into?

That's easy, the members areas are grouped together under the heading - Member Forums - in the left hand menu column. Remember you must be a registered member and logged on before access is granted to post edit update or delete.

Can anyone else edit my posts?

Only the Webmaster and authorised moderators are able to edit members postings. This is normally only done when postings are not in accordance with club policies.

How do I post a topic in a forum?

Easy -- click the relevant button or link on the forum or topic screens. However, you will need to register and logon before these buttons and links are made available to you to post a message or enter your humour and stuff etc. The links in the Member Forums are available for registered members to post, edit, update and delete their own data and images. Access to the formal club links such as the Ride Calendar, News and Events and other areas is reserved for authorised club officials.

How do I edit or delete a post?

Firstly, you need to be a registered member and logged on. Only then will you be able to edit or delete your own postings. You can edit or delete a post by clicking on the relevant image, button or link on the topic screens. You will not be able to edit or delete material other than your own postings.

How do I add an Avatar or Personal Image to my Discussion Forum Posts

Thats easy, simply click on the 'Update Profile' link in the top right hand corner of the screen and add your avatar or personal image to your user profile.

User Levels and Groups

What are Administrators?

Administrators are people who are assigned the highest level of control over the website. This is normally the function of the webmaster who is responsible for the operation of the website including setting permissions for users, moderators and authorised committee members and periodic maintenance of the site. They also have full moderator capabilities in all forums and sections of the site.

What are Moderators?

Moderators are individuals (or groups of individuals) whose job it is to look after the running of the member areas from day to day. They have the power to edit or delete members posts that are not in accordance with website terms and conditions. Generally moderators are there to prevent members posting abusive or unacceptable material. They have the power to request that members privileges to post material on the web be removed.

How do I become a Moderator?

If you are interested in becoming a Moderator your first point of contact should be the Webmaster or Secretary, so try dropping them a private message.

Website Matters

Who designed and built this website?

The website was designed and built by Raymond Herd, a member of the Ulysses Melbourne Branch and is the third site Raymond has built for the Branch. The site is written in HTML with php and mysql support to provide a dynamic, functional Content Management System (CMS) which is far easier to service, maintain and update than the older 'static site' it replaces.

Why isn't X feature available?

The website was written with a view to replacing an older site and to incorporate a section that would allow members to post, edit, update and delete their own material online. Similar capabilities have been provided for committee to publish club material in non member areas Suggestions for additional features should be forwarded to the Webmaster, in the first instance.

Whom do I contact about abusive or legal matters related to this site?

In the first instance you should contact the Webmaster of this website. Alternatively, you may contact one of the committee persons whose details are listed on the Contact Us section of the website. All complaints addressed to the Webmaster will be forwarded to committee upon receipt of that email.

Whom do I contact if I have a comment or suggestion to make about the website?

Feel free to contact the Webmaster who will respond to any serious comment or suggestion.